Terms & Conditions

These Terms & Conditions govern the use of the Kan London website and the purchase of products from us. By accessing this website and/or placing an order, you agree to be bound by these Terms.

Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases where product availability issues, pricing errors, or suspected fraudulent activity occur.

If an order is cancelled, any payment received will be refunded in full.

Pricing and Payment

All prices are shown in GBP unless otherwise stated.

We reserve the right to update prices at any time. However, changes will not affect orders that have already been placed and confirmed.

Full payment must be received before production or dispatch.

Product Information

We aim to ensure all product descriptions are accurate.

Due to the natural characteristics of materials used, including jade and gemstones, variations in colour, pattern, and texture may occur. These variations are natural and are not considered defects.

Made-to-Order and Pre-Order Items

Certain products are made-to-order or pre-order items.

Production timelines are provided as estimates only and may vary depending on craftsmanship and material availability.

Shipping

All shipping terms, including delivery estimates and customs responsibilities, are set out in our Shipping Policy.

All international orders are shipped under Delivered at Place (DAP) terms, meaning customs duties are the responsibility of the customer.

Returns

Returns are governed by our Returns Policy, including eligibility, timeframes, and conditions.

Liability

To the fullest extent permitted by law, Kan London is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Nothing in these Terms excludes your statutory rights.

Intellectual Property

All content on this website, including text, images, branding, and product designs, is the property of Kan London and may not be used or reproduced without permission.

Governing Law

These Terms are governed by the laws of England and Wales.